Perhaps the thing we need to get to grips with is what might be getting in the way of finding a secretarial job' This may show that the customer is in fact motivated, but there are other problems. Alternatively, it may result in a number of excuses that suggest he or she does not want to make the necessary effort. This should open up the opportunity to discuss what the customer does want and, if necessary, remind the customer of the actively seeking work condition. Another example might be a customer who is unenthusiastic about everything you suggest and who gives you the impression that they do not really mean what they say.
It would help me, and perhaps you too, if we can talk about any doubts that you have'. Sometimes discussing doubts can lead to better options. If a customer appears demotivated or is not seeking work as actively as they could, ensure their job goal and jobsearch activities, as defined in their JSAg, are right. Self-confidence and self-esteem The level of self-confidence and self-esteem is an indication of how customers feel about themselves and their faith in being able to get and keep a job.
If self-confidence or self-esteem is low, the customer may appear negative or demotivated. Positive and constructive attitude and expectations Ensure customers see jobseeking in terms of success, the rewards it will bring and the detail of what is involved.
Commitment Self-awareness and willingness to accept or act upon feedback Individual awareness of personal skills and qualities can vary considerably. Some customers are also unwilling to accept feedback from others. Always be constructive in your feedback. Social and presentational skills It is important that customers behave and appear in a way that will be acceptable to an interviewer or employer.
This includes how they interact with others and how they dress. Communication skills for the chosen job goal Customers must have communication skills that match the expectations of the employer and the job. These skills will vary depending upon the kind of work the customer is looking for. The interview is one way in which the employer will assess communication skills.
Ability and willingness to plan, be patient and to recognise progress Some customers lack the organisational skill to work out all the things they need to do to achieve their job goals. Since success cannot always be achieved instantly and many goals need a good deal of work or effort before they can be achieved, customers must be prepared to make progress one stage at a time, and be prepared to wait for the ultimate reward. Some customers give up too easily, become depressed or cynical because one or two interviews did not work out very well and need reasons and encouragement to keep trying.
Ability and inclination to adapt to and cope with change Customers may need to be able and prepared to make changes to their behaviour, attitudes or plans in the light of experience, new events or evidence, without being demoralised or stressed. Deal with problems sensitively and tactfully, as some customers may feel uncomfortable about change. Energy levels, determination and resilience Looking for work requires considerable persistence, determination and resilience.
It also means being able to take set backs and overcome them without being thrown off course. Giving advice and information Throughout the interview, ensure you allow the customer to make his or her own decisions. Give advice when it is needed, the ideal kind of advice being that which influences, but allows them to make their own decisions. This leaves control and responsibility with the customer and is described as a 'pulling' style of influencing.
For example, a customer wishing to do a particular course of engineering may not have, and may not be aware that they need, a certain level of mathematical ability.
Knowing this may help them focus on a more achievable work goal. The customer may, of course, still want to do the course, but will need to obtain the prerequisite skills.
Sometimes, your advice may need to be more persuasive, particularly if someone is not taking positive action to find work, and they are putting their entitlement to JSA in doubt. If so, it is probably in the customers best interests to 'nudge' them into something that brings them a step closer to a job.
If you have to do this, be open and honest about what is being done and why. Discuss the situation and reach agreement on what they will do, taking into account their circumstances. This is known as a 'pushing' style of influencing. Bear in mind is that whatever action is suggested, it must be clearly in the customers interest or likely to satisfy what they see as their needs.
Otherwise, they will be unlikely to agree to it. Also ensure the customer understands the reasons for doing what you suggest, otherwise they will have little commitment to following it through. Checking JSA entitlement Bear in mind, especially during the exploring and evaluating stage of the interview that customers must be available for and actively seeking work to receive JSA.
These are important considerations when discussing work goals and the steps needed to achieve them. Planning Ensure the customer leaves the interview with a clear understanding of what they need to do if they are to find work in their chosen field. The way that planning is done will depend upon the individual. The more competent and able the customer, the more straightforward this will be. With others you may need to spend more time, keep the plan simple and short, and explain anything about which the customer is unclear.
The main goal and the steps to achieve it will be set out in the customers JSAg. The number of steps will vary depending on the capacity and needs of the customer. More able customers will be able to cope with a longer list of steps, say 4 or 5.
Less able customers will be better off with a shorter list. However, the content of the JSAg, if followed, must be sufficient to meet the actively seeking work and availability criteria. Follow-up Ensure the customer is clear about what will happen next. After this you'll have to apply for any jobs, including ones that don't pay as much as you'd like.
Work out how much you need to live so you know the salary you'll need to aim for - you can use our budgeting tool to help. Check public transport costs and timetables so you know how far you'll be able to travel for work, and what you can afford to spend on transport.
Check if you can get help with your travel costs. You'll generally be expected to travel up to 90 minutes each way to work - if you won't be able to, explain why, For example, if you can't sit on a bus for that long due to a back problem. Ask to limit your travel time to what is manageable for you.
Your work coach might ask about your training, education and previous jobs so bring your CV if you've got one. If you resigned without a good reason your JSA payments might not start straight away - this is called a sanction. Check what counts as a good reason for resigning from your job. If you did leave for a good reason - for example being made redundant - bring any documents or letters you have to show this.
Think about these things before the interview. You'll need to mention them so they can be taken into account in your jobseeker's agreement. This will make sure you won't commit to anything you can't do.
You can ask to job hunt and work in a way that suits your condition. For example, if your disability makes you tired a lot you can ask for jobs with flexible hours or ask for the distance you travel to work to be reduced.
You can also ask to only apply for jobs that pay enough to cover your needs. For example, if you need to travel to work by taxi, your salary needs to be enough to cover the taxi costs. Take any proof you have with you - for example a letter from your doctor that explains the effect your health has on your ability to work. Make sure your work coach understands that you want to work. For example, let them know if there are times of day when your condition isn't so bad and say which jobs you'll be good at.
If your condition often changes, think which pattern of working would suit you now. You'll be able to change your jobseeker's agreement later if your health gets worse. They'll help you prepare for your JSA interview. You can ask to job hunt and work at times you're not caring.
You can also request up to 48 hours to get ready for a job interview and a week's notice to start a job. You can ask to work and job hunt in a way that fits in with looking after your child. You can ask to:. If there's no-one else to look after your child in the school holidays, tell your work coach. Ask if your claimant commitment can be changed at these times.
Write down the days and times you volunteer because your work coach will ask about this. Currently, there are different ways of claiming, and there are different types of JSA.
If you are unsure, you can use the list of Jobcentre areas to find out. Both Job Seekers Allowance contact telephone numbers are available from 8am to 6pm, Monday to Friday. When attending your interview, you will need to bring your P45 if applicable , as well as one primary identity document and two secondary identity documents. You can also take someone along to support you at your interview.
This will be agreed between you and your work coach and will include what you need to do to look for work, as well as how many hours you need to spend looking for work each week and proof that you have done so. After making your claim, you will be provided with help to find work.
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