By conducting regular inspections along our lines and at our substations, we can catch and fix small issues before they grow.
We test equipment, inspect poles, monitor fluid levels and search for excess heat which indicates a potential issue. While these inspections can lead to a short, planned outage, they help prevent longer outages and keep our system working efficiently. All underground lines are fed from overhead lines that are connected to our substations. Aging cables and construction work are also sources of underground line outages. It is important to always call before you dig to make sure all construction avoids underground power lines.
Underground power line outages often take longer to restore because they require our crews to dig up the cable to locate and fix the issue. Sorry, this plan is not available for your location.
Click your state below to view offers in your area. What to Do When the Power Goes Out From summer storms to winter blizzards, many areas of the country are prone to severe weather throughout the year. To make sure your household is prepared, consider these tips and plan ahead.
Be Prepared for an Outage Before you encounter another power outage, make sure you are ready to handle the challenges that come with a loss of electricity: Yes, of course you have a flashlight.
But do you know where it is? Could you find it in the dark? Do you have extra batteries? Or a rechargeable and fully charged flashlight? The dark can be scary for young children. Prepare them by playing a "lights-out" game to find the flashlight. Keep candles and matches on hand. Remember, candles are romantic, but potentially dangerous. Have solid, stable holders for them, and be especially careful if there are children or pets around.
Have a fire extinguisher nearby and know how to use it. Assemble a Kit in Advance An emergency power outage kit will go a long way toward providing you with the tools you need during a power outage: This is an excellent place to store a spare flashlight or two so you always know where to find them. Get a battery-operated radio, preferably one with alternative energy sources such as a solar panel, hand-crank generator, or both.
Stock plenty of batteries for these and all battery-operated devices you plan to use during a power outage. Gather bottled drinking water and non-perishable, ready-to-eat food to last a few days.
For cold weather outages, make sure you have blankets, hand warmers and warm clothes. Investigate Why the Power is Out If the lights go off and no rolling blackouts were planned, the first thing to do is determine whether it is really a power outage or a problem with your own breaker.
Stay in Communication During an Outage Cordless phones or extension phones that require connection to an electric outlet will not work during power outages. Turn Off Your Appliances There are several good reasons to turn off any appliances you were using when the power went out: When power returns, there will be a surge of electrical energy that could damage sensitive equipment like computers, laptops, or televisions.
It is easy to forget during an outage that you had a stove burner or an iron on. If you're away from home when electric service is restored, you can have a serious safety hazard.
Although a house can be damaged by low temperatures, the major threat is to the plumbing system. If a standby heating system is used, check to see that no part of the plumbing system can freeze. Every Canadian household needs an emergency plan.
It will help you and your family to know what to do in case of an emergency. Remember, your family may not be together when the power goes out.
Start by discussing what could happen and what you should do at home, at school or at work if an emergency happens. To be prepared, make a list of what needs to be done ahead of time. Store important family documents, such as birth certificates, passports, wills, financial documents, insurance policies, etc. Identify an appropriate out-of-town contact that can act as a central point of contact in an emergency.
Write down and exercise your plan with the entire family at least once a year. Squirrels have been known to chew through power lines, which can result in the electrocution of the squirrel and a quick surge of electrical power that damages the power line and causes an outage. In communities where squirrels are abundant, utility companies will often install squirrel guards around utility poles to keep the squirrels from climbing the poles.
While an outage is a total disruption of electrical service, a brownout is only a partial disruption. Brownouts typically occur during peak energy usage periods, such as hot summer afternoons when many people are using their AC units and drawing more electricity than the electrical grid can supply.
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