In response to winderside. Yes, the Ebay help pages and the PayPal help pages. Message 4 of Message 5 of Message 6 of In response to creoleorchid. Why would the buyer have to return on his dime? Message 7 of In response to takikawa4. No, it's a SNAD. The seller wants the OP to wait for a replacement.
Message 8 of It's kind of sticky, if it's nearing 45 days, the seller may have strung you along past the date for filing with Ebay. How long has this back and forth been going on? You have 30 days from the last date of estimated delivery OR the delivery date if the item had tracking, to file with Ebay.
If it is past that date, then PayPal has you covered for days, if that was your method of payment. Message 9 of Message 10 of Use the site map and then A-Z Index.
Much simpler. Message 11 of Oh, hell's bells. How in the world did I miss that? Must be a little off. Or a lot off, lol! Message 12 of If you think leaving negative feedback will result in a refund or a replacement, you are wrong. You might have waited too long to file with ebay, but you can still file with PayPal so why don't you do that? I am by no means saying you should not leave negative feedback, I am just saying that negative feedback is not how you resolve a problem.
If you want your money back, use the resolution processes offered by ebay and PayPal! Message 13 of That will remove the defect. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. Message 1 of 3. To begin with I was told customers have 45 days from the payment date to open a case, and then I was told that this had changed in the recent release to 30 days from date of payment.
I then asked if that was the case, how did the customers open these two cases? Apparently these cases are for communication only and the customer could not escalate the case to eBay for review. I then asked the agent if this was going to affect my defect rate as these cases had been opened. When I came off the phone I felt very confused as to what the rules are and how this is going to affect me in the future with regards to defects.
I decided to call back and get some clarification on the issue. I was then told that customers have 90 days after payment date to open a case. Within the 90 days customers and the seller can escalate these claims to eBay to decide upon. Cases can be opened at any time after 90 days with pretty much no time limit. A case opened before 90 or after 90 days will be classed as a defect. Shockingly I was then told that if a case is escalated to eBay support after 90 days it would always be found in the sellers favour and would not count as a defect.
Buyers can open a case within 30 days of the estimated delivery date and this case is a defect for a seller. The case can be escalated by either party after 8 days and cases close automatically after 30 days. If the case is found in the sellers favour it is not classed as a defect.
After 30 days customers can still open a case. If not escalated the case will close after 30 days and will class as a defect. If you sold something as a second or made any notes on condition of the item, this has all but vanished for you to fall back on.
This seems to be a very grey area for both buyers and sellers and eBay need to re-look at this as to what is best for both going forward. Pretty much nobody at eBay has a handle on how the platform works or is supposed to work at all sorts of levels. Sure seems so to me. Is it that the buyer has used the case system rather than the message system to communicate with the seller? If so then I can understand why ebay would always find in favour of the seller if escalated. Were the opened cases in relation to problems where the customer would have legal rights with regard to the transaction via the Sales of Goods act?
I do not know if there are any consequences to the seller but I think after the 45 day limit or is it now 30? After all if a buy opens a case there is a problem and this particular seller is ignoring me over something which he must have known was faulty. Eitherway, eBay will be aware of such cases and ultimately if a seller gets too many then eBay will take notice and act.
As regards eBay CS representatives, they have varying degrees of experience and understanding of how eBay and Policy works.
0コメント